Last updated: August 20, 2026
Your privacy is important to us. It is DWD HVAC and More Inc.'s policy to respect your privacy and comply with any applicable law and regulation regarding personal information we may collect about you, including across our website, dwdhvac.com. This policy is designed to meet the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our services, to communicate with you, or to improve our website.
Information you provide to us
- Contact & estimate requests: when you complete our contact form we collect your name, phone number, email address, service location (city/town), the type of property, the service you need, your timeline, your preferred contact method and any details you include in your message.
- Communications: if you call, email or message us, we keep a record of that correspondence so we can respond and follow up.
Information we collect automatically
- Analytics data: like most websites, we collect limited technical information such as your device type, browser, approximate location (city-level), pages viewed and how you arrived at our site. See "Cookies & Analytics" below.
How We Use Your Information
- To respond to your enquiries and provide free estimates;
- To schedule, deliver and follow up on heating, cooling, hot water, air-quality, fireplace and gas services;
- To operate, maintain and improve our website and services;
- To comply with legal obligations and protect our legal rights.
We collect personal information by fair and lawful means, with your knowledge and consent, and only what we truly need to provide a service to you.
Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our site. Google Analytics uses cookies and similar technologies. We have implemented Google Consent Mode: analytics and advertising cookies are disabled by default and are only enabled if you click "Accept" on our cookie banner. IP addresses are anonymized. You can change or withdraw your choice at any time by clearing this site's data in your browser. We do not use cookies to build advertising profiles.
Our contact form is powered by Web3Forms, which securely transmits your submission to our inbox. Our location map is embedded from Google Maps. These providers process data under their own privacy policies.
How We Share Information
We don't sell, rent or trade your personal information. We only share it:
- With trusted service providers (such as our analytics and form-delivery providers) who help us operate the website, under confidentiality obligations;
- When required to by law, or to protect the rights, property or safety of DWD HVAC and More Inc., our customers or others.
Data Retention & Security
We only retain collected information for as long as necessary to provide you with your requested service or as required by law. What data we store, we protect within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use or modification.
Your Rights
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide some of your desired services. Under PIPEDA you may request access to, correction of, or deletion of the personal information we hold about you, and withdraw consent at any time. To make a request, contact us using the details below.
External Links
Our website may link to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
Children's Privacy
Our website and services are directed to adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
Contact Us
If you have any questions about how we handle your data, please reach out:
DWD HVAC and More Inc.11302 Tecumseh Rd E Unit B, Windsor, ON N8R 1A8, Canada
Phone: (226) 676-0130